Good for a few years. - Customer Service Representative Navient Employee Review

3.0
Jan 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work Work/life balance Decent benefits

Cons

Rules are applied unfairly. I experienced being put down by manager in front of the whole team.

Explore other reviews about Navient

5.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance and hybrid

Cons

Restructure of organization and services

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, culture and benefits. 5% 401k match. Christmas bonus plus annual raise and bonus.

Cons

Company leadership and direction of the business was not stable. They branched out to other areas which costs them to lay off most of the company.

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