Sinking Ship - Anonymous employee Neiman Marcus Employee Review

The sales team is set up for failure. Neiman Marcus Online would often have better deals than in the store and we were told not to tell our customers about it. There is a lot of pushing expensive things on customers. I heard many times from all levels of management, "Remind yourself- it's not your money!" I'm happy to sell what someone wants to buy, but pushing sales is not classy. And beyond that- the sales associates are hit with any returns that come in- even if those returns are outside the parameters of the return policy. Yep, so let's say I spend 4 hours helping a customer and she ends up purchasing about $12,000 worth of luxury clothes from me (which btw is ONLY $720 commission for me) and she comes back 6 months later to return every item.. maybe she's been a good customer in the past? maybe she causes a scene? Regardless of why the company decides to disregard their return policy, the original sales associate gets hit with the entirety of that return. So if it's the beginning of the pay period, I would immediately be in the negative... I can understand the company making specific exceptions for customers but not when that gets taken directly out of the sales associates paycheck. It is a brutal rollercoaster of monitoring how much time to balance investing in customers when they may just turn around and return it all anyways.