Pros
The majority of people care about the railway and improving experience for rail users, this helps bring people together with a common goal. The people I worked with were fun, engaging and good at their jobs. Given the size of the organisation there is lots of scope to move roles and functions and many, many people do. There are a lot of long serving people at NWR.
Cons
As a big organisation it can sometimes be difficult to have your voice heard and change ingrained practice and process. The management team may benefit from finding a mechnism for employees to put their opinions forward - those people who know what needs to change most are those doing the roles every day. There is so much knowledge and ideas out there but they need to find a way to tap into it.