Pros
We in India operating with KPO business model and first if its kind by any of the top Pharmaceutical companies in the world. The Center Of Excellence in Hyderabad has activities ranging from Wide range Marketing Analytics, FP&A,CDMA functions etc. Being the first sponsor company with this kind of business model gave a competitive edge in attracting best of talent from the third party consulting companies where most of the top pharma companies outsource these activities. Being a staffer i get to interact with talent pool across first hand and one common trigger in people moving out of third party consulting firms and woant o be a part of the sponcer company is the Span of Control and that’s exactly what the USP of NVS in attracting talent. Even when NVS don’t boast to be the best of employer on compensation & benefit stand point but then on employee engagement its definitely the best place any pharma professional can look forward to
Cons
The major disadvantage I have seen in this business model or I can call it the internal system buy-in to this business model is definitely less than what it has to be. What it percolate into the lack of quality of work getting transitioned, quality engagement, talent management etc. For it to stand and survive the business model should not be seen as stand alone outsourced model with cost arbitrage but as a major pharma and Analytics talent pool which can be leveraged to compete effectively in the market place