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      Should be called "Two or Three Call Care Management" - Care Coordinator One Call Employee Review

      2.0
      Sep 12, 2017
      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pretty easy to get days off with your PTO, don't have to ask the supervisor directly. Sometimes there was free food and raffle prizes for employees Most of the team leads were helpful when you had questions

      Cons

      Their idea of phone service is quantity over quality of calls. It doesn't matter to them if you do all the calls correctly and solve the problems for the customer if you don't meet their arbitrary call goals. The issue for some people working there is that hardly anyone calls the last hour that you're there (8-9 PM) and yet they're expected to get the same amount of calls on average as people working in the busy morning hours. Even if they know you'd be easily making the goal of 70 average calls if you were working an earlier hour they'll still fire you and won't budge on moving you to an earlier shift or working the email queue.

      avatar
      One Call Response
      8y
      Thank you for taking the time to provide feedback. At One Call, excellent customer service is a top priority. Like you, we value quality and strive to provide our customers with best-in-breed service, which includes setting high expectations for all of our employees. We are glad to hear that you did have support from your team when you needed assistance and that the work environment was rewarding.

      Explore other reviews about One Call

      5.0
      Nov 25, 2025
      People team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Throughout the interview process, the leaders at One Call kept talking about their culture and the people that make it so great to work there. I was skeptical since most companies talk a big game but One Call actually delivered! Their culture is unmatched and everyone genuinely cares about one another and the consumer (the patients we serve).

      Cons

      Sometimes the company operates as the world's oldest start-up company.

      1.0
      Jun 26, 2026
      It leadership
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hard working people developing and testing the software are good people who just want to succeed.

      Cons

      Run fast, don’t just run. Upper management is non-existent and bent on doing everything with AI at all costs. People are leaving in droves for better pay and less stress. There is no plan.

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