Fun, Pushy, Energetic yet Discouraging - Sales Associate PUMA Employee Review

3.0
Mar 13, 2012
Recommend
CEO approval
Business Outlook

Pros

If you enjoy helping others, being pushy and competing with other employees for the highest sales numbers as a team and for yourself, then you're right at home. Don't get me wrong, being pushy isn't for everyone, nor does it sound "good" but it can be quite rewarding for the store in terms of how effective it really is in touristy areas and shopping malls. Its fast paced and management usually has a personal connection with their sales associates, making the work environment friendly (in my experience, Puma only hires friendly people, its a sales business after all).

Cons

Being pushy isn't for everyone, if you can constantly have a supervisor or boss pressuring you to continually break rapport in an effort to add on socks, then Puma sales is a great job. That summarizes what I've pretty much had to deal with everyday I worked there, and I was a great seller to begin with, however, having one great sale doesn't excuse the 2nd one from being bad, you may get praise for the large sales, but you definitly won't hear the end of it if you couldn't sell socks along with the pair of shoes you sold to a non-english speaking couple. Some people are able to do this without any problems, *but most do not.* They keep track of sales numbers for each associate, and they are mostly for "performance reports" but they create more problems due to the fact that sales ARE NOT based on commission. However, this goes along with the fact that they promote pushiness in their employees. At least at my store, the manager liked to pick favorites, and sometimes these "favorite" people weren't even that great at selling, they just made their numbers look good when they blatantly cheated or stole sales that belonged to other employees (I've witnessed it more-so than experienced it) and fabricated emails when others try to get legitimate ones from customers. This is the type of behavior that is unfortunately a side effect to keeping track and rewarding/punishing employees by simple numbers on a computer screen.

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