Replacing humans with AI - DO NOT WORK HERE. - Client Success Manager Paycom Employee Review

1.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

On the job training is robust.

Cons

Compensation used to be very competitive, but after the post-COVID correction in the market this is no longer true. Humans are being laid off to be replaced by AI in DROVES (seems like nearly 1,000 laid off in the last 12 months). You will be required to sign an NDA not to speak negatively about Paycom online. If they find you have, you will be sued, and many already have been.

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Paycom Response
3mo
As a growing business, we remain adaptable and continually seek innovations that strengthen our evolving environment. While we leverage technology to enhance efficiency and productivity, we also recognize the invaluable role that human skills and expertise play in delivering on our mission and driving our overall success. At Paycom, we maintain integrity and honesty in our communications, and we do not misrepresent information. We conducted a workforce restructuring that impacted only certain back-office roles, and we maintain that client-facing positions were not affected by these changes. As an organization, we’re committed to upholding high standards of performance and excellence and operate in a culture where hard work and dedication are fundamental to our success. If you would like to discuss your experience further, our team is available at hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
1d
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

* Fast learning and professional skill growth. * Great people and strong teams. * Recognized name in the OKC community. * Valuable experience that strengthens future career opportunities, especially in Tech.

Cons

Over the past couple of years, career growth has felt extremely limited. Promotions and meaningful raises have become increasingly rare, and many employees believe these decisions are being driven from the very top. Layoffs and terminations have also become common, creating a constant sense of uncertainty. High performers often take on high-visibility projects with aggressive timelines and limited support. The expectations are unrealistic, and even successful delivery doesn’t usually lead to recognition or advancement. Leadership tends to make decisions very late, creating unnecessary urgency and forcing teams into last-minute scrambles. Benefits have declined, opportunities for advancement have become scarce, and overall morale has suffered significantly. There are talented people here and it can be a good place to gain experience, but I would view it primarily as a stepping stone rather than a long-term destination.

3
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Paycom Response
12h
We operate with high expectations and clear priorities, with leaders responsible for providing direction and support. We continue to offer opportunities and resources to help team members develop and take on new challenges.
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