Updated May 31, 2023
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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Top Review Highlights by Sentiment
- "Their benefits are great and generous" (in 332 reviews)
- "Great Culture based on the company values where you will be engaged and involved" (in 217 reviews)
- "The people and the work you do are great!" (in 185 reviews)
- "Great pay and with tiers of pay increasing as your client revenue increases." (in 154 reviews)
- "My boss clearly cares and the company offers great training" (in 114 reviews)
- "I haven't been here long but I can see immediately that there is no work/life balance." (in 135 reviews)
- "Bad management and horrible team lead" (in 92 reviews)
- "Upper management does not care about the wellbeing of their workers." (in 61 reviews)
- "Long hours and work to take home and do outside or work during initial 8 work training." (in 59 reviews)
- "It’s really the luck of the draw depending on what office you are in if you have a good manager or not." (in 45 reviews)
Ratings by Demographics
This rating reflects the overall rating of Paycom and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Incredible OpportunityMay 31, 2023 - Outside Sales Representative in Dallas, TXRecommendCEO ApprovalBusiness Outlook
Pays top of the industry Challenging and stimulating Best sales training available Surrounded by high performers Life changing opportunity By far the best product in the industry
It’s a stressful job. Leadership demands a lot of employees, but for good reason. We have the best product on the market and are expected to share that with the world!Continue reading
- Former Employee, more than 5 years★★★★★
Great People - Difficult Working EnvironmentMay 18, 2023 - Anonymous in Oklahoma City, OKRecommendCEO ApprovalBusiness Outlook
Upstanding individual contributors and team leaders/middle managers across the technology organization $1 health insurance for singles On site fitness center and recreational activities Employee Stock Programs Opportunity for advancement and cross departmental internal transfers Outstanding internship programs and a place for college graduates to begin a career
Benefits package is below market if you are carrying additional dependents Upper management is out of touch with the workforce needs and feedback loops RTO policies are antiquated for a technology company Inexpensive (4$) lunch meals are subpar in quality High turnover volume has made job executions more difficult over time Knee jerk reactions from the top create a chaotic environment for individuals at the ground level resulting in moving target objectives, unrealistic deadlines, and an overall feeling of instability Fear based leadership and micromanagement are common themes Company is outwardly marketed as a Technology workplace but treated inside as Sales and Operational workforce as a whole Lack of flexibility across departments and subgroups to create policies and change that promote a healthy working environment. One size fits all blanketed policiesContinue reading
At Paycom, we are committed to cultivating a workplace environment that empowers our employees and prioritizes their wellbeing. We are disappointed to read your review as it does not reflect our standards. If you have additional feedback, please contact our HR leaders at email@example.com so we can learn more about your experience.
- Former Employee, less than 1 year★★★★★
Toxic Work CultureMay 24, 2023 - Outside Sales Representative in New York, NYRecommendCEO ApprovalBusiness Outlook
I can't think of a single pro.
The company culture at Paycom is an instant red flag. At first I believed this was just a New York City problem, but this is a country wide issue. The real root is leadership. The company only promotes from within- the managers and regionals that are put in place have a HORRIBLE track record. They are usually compromised of the "top sales rep of the year"- these individuals are not meant for management. They are meant to run their show independently and mind their business. However, they are given a platform to lead and have horrible training and managerial experience. This then trickles down to the reps and the ridiculous expectations set from above. The metrics are impossible to meet, there is barely any training given as a new hire and on top of everything- NO SUPPORT. You are literally told to "sink or swim". They lure you in with a high base salary and tell you can make MILLIONS- which is a flat out lie. The sales process takes months if not over a year and most times we lose to our giant and more AFFORDABLE competitors. Just not worth selling. This places straight up sucks. No work life balance. Our days would start at 8am and would not end until at least 7pm or sometimes even 8 or 9pm. I can honestly keep going. Just please when you see this- don't believe it's just one disgruntled ex-employee. This is a very common experience for people who leave the organization.Continue reading
- Current Employee, more than 8 years★★★★★
The future is Paycom!May 31, 2023 - Client Relations Manager in Austin, TXRecommendCEO ApprovalBusiness Outlook
Paycom truly is one of the best companies out there. I feel honored every day to work with some of the brightest individuals in the nation. Our culture is unmatched and my peers have become some of my best friends. If you are looking for an opportunity for growth, both personally and professionally, this is it. Paycom is constantly innovating its product and processes on a monthly and even daily basis. I am thrilled to continue to work for a company that has a bright future and will continue to take over the payroll and HCM market!
There are no cons in my opinion. However, you do need to be prepared to work hard. Each role is challenging but the right person will see that as a benefit to themselves and their growth as a individual.
- Current Employee, more than 8 years★★★★★
CHAD NEEDS TO GO!May 18, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Great benefits and people as long as they are not above middle management.
CEO is an angry and tyrannical leader. People hide so much from him at the company because they are scared of him. If this company has any chance to start being the great company it used to be, CHAD NEEDS TO GO!! Leading by fear is not leading. No ability to have a work life balance, toxic upper leadership, consistent revolving door of upper leadership, micromanaging and fear based leadership tactics, lack of basic tools to make your job easier for a “technology” company, no flexibility with schedule and working from home, sales teams are God and are not held accountable to unethical practices or false promises that are then required to be fixed and cleaned up by implementation, company does not truly care about their employees and only care about money.Continue reading
At Paycom, our success is a result of our team members’ commitment to excellence, innovation and growth. We’re disappointed to read your review as it does not reflect Paycom’s culture and the values our leaders work to cultivate. We encourage you to share more with us at firstname.lastname@example.org or by utilizing Paycom's reporting hotline, which can be found in the company's Whistleblower Policy posted on our website.
- Current Employee, more than 10 years★★★★★
Paycom is a place to grow and for innovators!May 9, 2023 - PSD Leader in Dallas, TXRecommendCEO ApprovalBusiness Outlook
The people at Paycom and specifically within PSD are committed to learning each day and have a genuine desire to serve our clients. We get to make an impact every day by ensuring our clients feel supported and are maximizing their value in the Paycom system. Additionally, you will be challenged and given the opportunity to grow. When I speak to new employees, I hear similar sentiments. "At my last job, there was no upward mobility" or "No one is open to feedback, they are stuck in their ways." That's one of my favorites parts of Paycom. We are ready to take feedback, pivot, and iterate to be the very best.
If you prefer status quo and a company in "maintenance mode" rather than growth mode, you may have challenges adapting to our pace.Continue reading
Thank you for the 5-star review! It's great to know that your department is excelling at caring for our clients.
- Current Employee, more than 3 years★★★★★
Good Place to WorkMar 2, 2023 - Senior New Client Setup Specialist in Oklahoma City, OKRecommendCEO ApprovalBusiness Outlook
Really good place to work, and the team environment is pretty solid. The starting pay is decent. The work life balance is great all things considered. The culture of the company is diverse and inclusive, and there are all types of people here. If you are self motivated you will be a rising star. Managers take a vested interest in their employees well being if you let them. The PTO and benefits are great, and the PTO especially is more than you can reasonably use in a year. I truly believe they learn from past mistakes and want to do better and grow as a company. The senior management attitude and approachability is refreshing.
The role itself doesnt provide a lot of incentive to work hard and grow unless you want to promote to a team leader. Specialists who have been here a long time will make a lot more no matter how hard they work. The financial incentive to take on more clients isn't there until years into the role, and even then it is minimal. There can be quite a bit of micromanagement when common problems are identified. You truly need to be internally motivated to stay here. The potential to make good money is there, but requires a perfect storm of hard work, the right team/opportunities, and a solid amount of luck.Continue reading
Thank you for your review! We're glad you enjoy the environment and culture at Paycom. Your feedback is greatly appreciated and will be shared with leadership. If you have additional thoughts to share, please reach out to email@example.com.
- Current Employee, more than 5 years★★★★★
I'm a Paycom "Lifer"Feb 27, 2023 - Senior Manager (TSRS) in Oklahoma City, OKRecommendCEO ApprovalBusiness Outlook
Paycom has truly changed my life. In 7 years I have risen through the ranks from an entry level TSR position, to management, to a regional manager, to senior leadership. I have promoted several other leaders on my path up the ladder and it is amazing how many "Congratulations" speeches I have had the honor to craft over the years. Because of my success at Paycom, I am building an incredible life for my family. My children will be afforded opportunities I only dreamed of growing up. Our goals of retiring abroad are real and attainable. Along the way I have learned so much personally and professionally and I have made life-long friendships. Every day I am challenged and pushed outside my comfort zone. I am surrounded by people who are smart, hard-working, and care about me and my success. I have autonomy and I am given the opportunity to lead huge strategic initiatives with big impacts. Paycom is a once-in-a-lifetime opportunity with unlimited growth potential. The culture here is the real deal. Paycom also invests so much in developing and training their employees and I love that I am always learning and growing. I am so excited about the future of Paycom and it is fulfilling to play a role in that.
This is a fast paced, growth environment that requires a strong work ethic, resilience, tenacity, and determination. Workload fluctuates with business demands and expectations are high. If you want to be a part of something big, be prepared for that, it's worth it.Continue reading
We're inspired by your success story, and we appreciate your commitment to helping others reach their goals too. Thank you for sharing your Paycom experience. We're proud of you!
- Former Employee, less than 1 year★★★★★
Very high turnover, extreme micromanaging and unrealistic expectationsApr 6, 2023 - Sales RepresentativeRecommendCEO ApprovalBusiness Outlook
Base pay & benefits were very good. Coworkers were good, but always very stressed.
Micromanaging is at an all-time high. CEO said Zoom was dead and requires all meetings to be in person. This is okay if you have a territory in your backyard, but when you have to travel 3-4 hours to get to these meetings, it’s not realistic. If a prospect cancels on you ahead of time, you are expected to show up anyway (regardless of the distance) and force anyone to meet with you. They praise people who camp out in parking lots for hours to wait for someone to talk to them. The CEO glamorized getting restraining orders from companies because that “shows how much we want their business”. The training is bogus and does not prepare you for these C-Level meetings you have to run by yourself and have no idea what you’re talking about. The sales process also changes every 2 weeks and you are expected to start executing these changes the day they tell you about it. They just run a 20 minute role play and say, “forget everything you learned before and start doing it this way”. If all you care about is getting rich, maybe this job is for you. If you care at all about your sanity, stay away.Continue reading
Paycom works diligently to properly train its team members so they feel confident in achieving their career goals. We're disappointed to read your review as it doesn't reflect our standards. If you have additional feedback, please contact our HR leaders at firstname.lastname@example.org so we can learn more about your experience.
- Current Employee★★★★★
The Mighty has fallenMar 29, 2023 - Team LeaderRecommendCEO ApprovalBusiness Outlook
Cheap health insurance for singles On-site gym On-site meals that are payroll deducted Great coworkers
Paycom has been on a downward trend since COVID. Despite still growing revenues and massive promotion of being a top work place, the employee experience has gone downhill drastically. There has been huge rollbacks in the employee events and appreciation that made paycom a great place to work. The hard line on 0 wfh caused a mass exodus with many being lied to about remote position. There have been many rapid fire changes that have negatively impacted employees that were not piloted or even presented to people in the role, giving no option to prevent issues before they arise. This comes from management not being aware of the processes and job duties of those they manage. All the things that made Paycom a great place to work have disappeared in 2019, leaving Paycom an 'ok'place to work that still brags about being a top workplace.Continue reading
Your feedback is valuable, and we want to learn more about how to improve your employee experience. Please reach out to email@example.com.
Paycom Reviews FAQs
Paycom has an overall rating of 3.5 out of 5, based on over 3,129 reviews left anonymously by employees. 61% of employees would recommend working at Paycom to a friend and 61% have a positive outlook for the business. This rating has decreased by -14% over the last 12 months.
61% of Paycom employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Paycom 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Paycom to be senior leadership, benefits, career development and the cons to be management, work life balance.