Replacing workers with unproven AI solutions - remaining humans will be left holding the bag. - Client Success Manager Paycom Employee Review

1.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

None of the pros that kept me at the company for nearly a decade are present anymore.

Cons

Layoffs in 2025 to replace workers with AI were rampant. Now that the AI bubble is bursting, I expect 2026 and 2027 to be turbulent. Stock prices have been in steady decline since COVID, value is now as low as they were back in 2017-2018. No work from home flexibility, UNLESS it is to keep employees working on days they otherwise could not come into the office, like a snow storm. Work from home is for the company's convenience, not employees'. If anyone struggles with a process or performance expectation, most managers respond with "well others have found success, so..." regardless of how many "others" there actually are. You could have 1 person out of 400 finding "success" with a new initiative, and Paycom views that as a failure on the part of the 399 and not the process itself. Metrics constantly shift, without any means testing, bonus structure also shifts wildly from being unatainable, non-existent, and incoherent. I've seen the bonus structure change multiple times within the span of a single quarter. CEO regularly jokes that you either burnout after a year, or your get promoted, and believe me the competition for promotions is incredibly fierce. If you do not have an intimate and personal relationship with the decision maker, you may as well not apply.

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Paycom Response
3mo
At Paycom, roles are built around clear expectations tied to results, and development opportunities reflect how those expectations are met. Leaders are expected to communicate directly and provide clarity so teams stay aligned. For further discussion, contact hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
4d
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits. The $1 health insurance and $0 medical bills when partnering with ZERO are hard to beat. $4 lunches daily The company does a good job recognizing and celebrating high performers. Personally, I’ve always felt appreciated for the work I do. Good workplace culture with frequent employee appreciation initiatives.

Cons

The workload has increased significantly over the past few years, but compensation hasn’t kept pace for everyone. Pay increases don’t always seem consistent across employees, even when workloads are similar. While top performers receive recognition, some employees may feel overlooked or underappreciated. The pace can become overwhelming during busy periods due to the growing workload and the department continuing to downsize.

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