Lack of Leadership in Paycom / Client Specialist Role - Anonymous employee Paycom Employee Review

1.0
Sep 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good culture, lots of free prizes and paycom gear. Not going to lie, they do have some great people and few great leaders in other depts/roles.

Cons

Leadership frowns upon growth when you're in Paycom Specialist role. If you have skills that you can contribute to another dept and that will help them grow even more, they don't encourage it. They tend to put you down rather than motivate you or help you reach your goals especially with Supervisor/TL randomly attacking you in one on one's every week. Numerous times I was personally attacked and mentally harassed by TL; encouraged to pursue other opportunities outside of paycom b/c she felt and judged that my commitment wasn't good enough. One time she said it out loud to the entire team that if you feel like you don't belong here and you're not cut out for this work then maybe Paycom isn't the place for you. I've never heard good leaders speak that way. Also I've never neglected my work, my responsibilities, nor my clients. Client were always happy and I had personally saved 2 of them that wanted to leave Paycom for ADP. Supervisor and TL weren't too happy with my eagerness to grow internally to another dept. TL would randomly take me into a room and question my commitment. Rather than advising me and encouraging me to grow in the role, she suggested that she would rather me pick an opportunity outside of paycom. What kind of a leader does that? If these are the leaders or the kind of leadership they offer, they need better guidance. I mentioned to her several times that my commitment is there and that I want to be goal driven and plugged in with Paycom for long term. Clearly that wasn't good enough either. TL has a lot of personal issues; very judgmental, and was always backed by the supervisor even if it was misleading or a wrong decision at the end of the day. They promote leadership and growth, but don't stand behind it. When issues were taken to senior members of HR, they did not care to find a solution or take action. Favoritism at its finest. I was sick for two days and had a doctors note. I did inform my TL; her advice was that shes sorry that Im not feeling well, but I need to come into work regardless because of their business needs and that I need to approve time-off before hand. How does that work? How do you notify your leader 24 hours prior that you're going to be sick and you need time-off? Also had an eye surgery scheduled for which my TL gave me a hard time and would not allow me to leave work 4 hours early on a Friday to get my surgery. If you get offered for a Paycom/client specialist role, think twice. Many of the new hires that I began with have either quit, put in their two weeks, or are thinking about quitting soon. Their leadership and growth has gone from quantity over quality.

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Paycom Response
9y
Thank you for your feedback. We’re sorry to hear your experience at Paycom wasn’t what you hoped it would be. Paycom fully supports the career development of all its employees and has established career paths for roles throughout the company. Naturally, internal transitions can be subject to the pace of our current business needs and those of our customers. While your meetings with HR didn’t have the result you desired, we do appreciate the candid feedback from both current and former employees. Paycom is committed to continuously improving our internal processes and developing leadership at every level in the company. We wish you success in your future endeavors.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
3d
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

* Fast learning and professional skill growth. * Great people and strong teams. * Recognized name in the OKC community. * Valuable experience that strengthens future career opportunities, especially in Tech.

Cons

Over the past couple of years, career growth has felt extremely limited. Promotions and meaningful raises have become increasingly rare, and many employees believe these decisions are being driven from the very top. Layoffs and terminations have also become common, creating a constant sense of uncertainty. High performers often take on high-visibility projects with aggressive timelines and limited support. The expectations are unrealistic, and even successful delivery doesn’t usually lead to recognition or advancement. Leadership tends to make decisions very late, creating unnecessary urgency and forcing teams into last-minute scrambles. Benefits have declined, opportunities for advancement have become scarce, and overall morale has suffered significantly. There are talented people here and it can be a good place to gain experience, but I would view it primarily as a stepping stone rather than a long-term destination.

3
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Paycom Response
2d
We operate with high expectations and clear priorities, with leaders responsible for providing direction and support. We continue to offer opportunities and resources to help team members develop and take on new challenges.
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