They CANNOT be trusted and Communication is Abysmal from Leadership - Software Quality Assurance Analyst Paycom Employee Review

1.0
Dec 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Paycom has great benefits. I have genuinely met my people here. I love all my coworkers.

Cons

Upper management does not listen to their employees. They send Gallup surveys semi-annually and they ignore the feedback. They pretend like your feedback is meaningful but they won't listen to what employees need/want. They do NOT address any real concerns. In previous years, directly before Christmas, they have pulled all of the development department into a zoom meeting to discuss company revenue which is always 30% or higher in growth, and then proceed not to say Happy Holidays or this year we want to share the wealth by giving bonuses, but thanks and that's it. This has been repetitive for the last 3 years at least. 2020 was a rough year and our leader Chad told all development leaders in a face-to-face meeting in the Paycom parking garage in 2021 that productivity was beyond what it was for in-office work and we would be in a WFH setting permanently. Two days ago we were served with a company announcement 1 hour after another, starting with supervisors, followed by Team Leaders, followed by the remaining members of the development department we are expected to be back in-office full-time starting in January. Since we had all clearly been lied to previously this made it extremely difficult to put on a game face and reason with team members. As a leader myself, I am disappointed in the little time that I was given for such an announcement. I was ill-prepared to have this difficult discussion with my team. I do not approve of the manner this announcement was handed down moreover do not appreciate the disrespect. We are humans. We have lives outside of Paycom. Work is a huge factor in all of our lives. Work accounts for over a third of how our lives are spent. We often plan life around work. When the original announcement was made about permanence people made permanent decisions that include expanding their family (whether it be human kids or animal ones), purchasing homes in further locations, and choosing Paycom over other employment opportunities. There were people that had just accepted offers; currently, in their second week of training with the impression that WFH was permanent to be told 2 days ago, that is all changing. Daycares are closed for the holidays and waiting lists are long. The inconsiderateness of this company is alarming. I think it's just cruel to do this right before Christmas. All trust that I had in this company is shattered. I truly believed that I would spend the rest of my life serving Paycom. I have been employed for almost 8 years and I have slowly watched Paycom slip on showing that they care about their employees. Need even more proof they do not care? They are only responding to positive reviews on this forum. I can no longer in good faith recommend this employer.

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Paycom Response
3y
Our winning culture has been fostered by our team members, and their well-being is always one of our top priorities. We're disappointed to read your review and understand you are processing this change. Your feedback is valued, and we encourage you to reach out through our internal channels like Ask Here or at hrmgmt@paycomonline.com if you'd like to discuss further with an HR professional.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2d
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

* Fast learning and professional skill growth. * Great people and strong teams. * Recognized name in the OKC community. * Valuable experience that strengthens future career opportunities, especially in Tech.

Cons

Over the past couple of years, career growth has felt extremely limited. Promotions and meaningful raises have become increasingly rare, and many employees believe these decisions are being driven from the very top. Layoffs and terminations have also become common, creating a constant sense of uncertainty. High performers often take on high-visibility projects with aggressive timelines and limited support. The expectations are unrealistic, and even successful delivery doesn’t usually lead to recognition or advancement. Leadership tends to make decisions very late, creating unnecessary urgency and forcing teams into last-minute scrambles. Benefits have declined, opportunities for advancement have become scarce, and overall morale has suffered significantly. There are talented people here and it can be a good place to gain experience, but I would view it primarily as a stepping stone rather than a long-term destination.

3
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Paycom Response
2d
We operate with high expectations and clear priorities, with leaders responsible for providing direction and support. We continue to offer opportunities and resources to help team members develop and take on new challenges.
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