Decent job overall - Anonymous employee Pep Boys Employee Review

4.0
May 21, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Meet friendly customers, learn a lot about vehicles, commission makes pay a little better, not too stressful of a job when its not so busy, flexible schedule, fellow employees are helpful

Cons

Some customers are extremely rude and take out everything on you for no reason, sometimes mechanics can be a-holes and unwilling to help you explain vehicle problems to customers, royal pita if its really busy and you are one of the only service advisors there

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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