Overworked, overwhelmed, not caring, and if you aren’t in the clique then there’s no hope for advancement.
PerfectServe Response
7mo
Hi there! Thanks for taking time to leave a review.
Though your overall rating isn't what we'd like to see, we're glad you found the pay and benefits to be positives. We spend a lot of time making sure we hit the mark on those fronts, so we're heartened to see that effort was apparent.
Speaking more broadly, we'll add that team optimization—both from a workload and personality standpoint—is something else that gets a lot of attention. We know people do their best work when they feel valued, when they've got a great team around them, and when they feel like they've got the time and resources to give it their best effort, so rest assured that we're always thinking of ways to be better in this regard. This is especially true for the support center since it's such a valuable part of the business.
Thanks again for the review and for the time you spent with us! Best of luck on what's next.
Strong team relationships and approachability
Meaningful healthcare impact
Remote based
Opportunities for cross-functional collaboration
Skill building beyond the strict job description
Company growth with a values driven culture
Flexibility
Cons
Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions
Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope
PerfectServe Response
5d
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.
Cons
The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.
PerfectServe Response
1mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.