You can't always listen to the reviews by disgruntled employees... They're called disgruntled for a reason. - Text Transcriptionist PerfectServe Employee Review

5.0
Feb 7, 2013
Recommend
CEO approval
Business Outlook

Pros

I wasn't originally going to write a review, but after I saw the ratings that were already on here, I needed to set the record straight. First of all, "getting along" and "sucking up" are two different things. Employees who are good at getting along are promoted because the upper level positions are filled with calls from people that you have to... wait for it... SUCK UP TO. In other words, if you are "qualified", but don't handle people well, then no, you probably won't get promoted because dealing with people is THE MOST IMPORTANT part of the higher levels of the job. If they don't handle the situations well, they lose clients. Second, hard times fell in the economy, and I'm sure that there was a time things looked bleak. But to say a company isn't good because you got laid off? Sure, that sucks, but it happens. All the time. But right now things are looking up for the company. There ARE opportunities to climb the corporate ladder, if you are personable and "qualified". And even though the entry level positions are kind of menial and repetitive, they are the most necessary part - the part of the company that does what Perfect Serve was created to do. All in all, I'm glad of the time I spent at Perfect Serve. I left on no hard terms, I just "got an offer I couldn't refuse". If that offer hadn't come through, I would still be there. The management is solid, the other employees are very friendly, and I don't think anyone but a begrudged, disgruntled employee would ever rate this company 1 or 2 stars.

Cons

The entry level position is pretty repetitive. But as I said, it's also the part that makes the company go. This is also a very personable position, so you have to connect with people, or at least be polite even when you're getting chewed out for something that wasn't your fault, but in the end, that's really just a fact of life in any job.

Explore other reviews about PerfectServe

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

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PerfectServe Response
6d
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Cons

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

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PerfectServe Response
1mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
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