Growing Pains - Sr. Account Manager Petco Employee Review

3.0
Jun 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid Work Environment: The flexible hybrid work setup allows for a good balance between office and remote work. Unlimited PTO: The unlimited PTO policy is convenient and supports work-life balance. Pet-Friendly Office: Having a pet-friendly office makes the work environment enjoyable and aligns with Petco's mission. Employee Discount: The employee discount on products is a nice perk, especially for pet owners.

Cons

Chaotic Work Environment: The work environment can be quite chaotic, with frequent changes and lack of clear direction. Unstable Company: There is a sense of instability within the company, making it hard to feel secure in your role. Limited Growth Opportunities: There are very few opportunities for career advancement, and internal partners often feel overlooked for promotions. Promotion Issues: Internal employees are frequently passed up or ignored for promotions in favor of external hires. Unfair Compensation: Compensation practices seem to favor new hires over long-standing employees, leading to dissatisfaction among existing staff. Poor Work-Life Balance: The work-life balance can be poor, with expectations to be available beyond typical working hours. Stressful Management: Poor management contributes to high stress levels, with a pervasive 'always on fire' attitude that makes the work environment extremely demanding.

Explore other reviews about Petco

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

Cons

Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

See reviews by: Helpful|Rating|Date|All