Beware.. No longer a good place. - Manager PlanSource Employee Review

1.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Great friendships with employees. Remote work option.

Cons

1. The CEO and other C level executives are running this place into the ground 2. Jobs are being sent to India. 3. Multiple layoffs in the past 2 years 4. Horrible communication style from the CEO and CIO. 5. Not a place for longevity . 6. Constant turnover in employees.

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PlanSource Response
4y
Thank you for taking the time to write a review and we appreciate the time you spent at PlanSource. I’m sorry you no longer think it’s a great place to work, I would like to address a few of your comments in your review. PlanSource has gone through a lot of change which is common in a high-growth technology company. Change is difficult for many, but we have continued to be transparent and open in our communication as much as possible. We do have an India office however, we are not outsourcing positions to India, we have grown our office there which has allowed us to scale and be more efficient in product and technology. We have over 700 employees and 80% are based in the United States. Like many companies, we reduced staffing in 2020 during the pandemic, however since then we have ramped back up and have hired over 300 people in 2021 and are continuing a high rate of growth and hiring in 2022 Communication styles vary from leader to leader, we would encourage employees who are struggling with information from their department or the company to reach out to their manager or HR to address. We try to be very transparent as a company and continue to hold Town Hall company meetings regularly to update our team on happenings within the organization. We appreciate your review and wish you the best. Sharon Brand Chief People Officer

Explore other reviews about PlanSource

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Exciting company culture and fast paced. Management wants their employees to succeed and thrive.

Cons

Some leadership changes towards the end of my work there, but it seems like that has been smoothed out.

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PlanSource Response
4mo
Thank you for taking the time to share your experience and for the kind words about our culture and leadership. We’re glad to hear that the fast-paced, environment and the focus on helping employees grow and succeed stood out during your time with us. We’re grateful for the contributions you made during your time with us & wish you continued success in your next chapter. - The PlanSource Team
3.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote or Hybrid work schedule, if you live outside of the city limits. Unlimited PTO policy, but is PTO ever unlimited.

Cons

There is not much room for advancement, if you’re not connected. Most of middle management and above are not POC. All the strong POC leaders were here today, gone the next day! The staff is overworked and underpaid. Only way to receive a higher salary is to resign and reapply. I survived a few CEOs, and once this last one came in all the tenured staff were being let go. Normal, if a new Executive comes in but there people were 15+ years in. This new PlanSource does not seem as if it cares much for their employees. Most of the workload is being outsourced to India. I’ve seen good, hardworking dedicate people get axed during my time! Not sure they’re invested in retaining good talent! Definitely a swim or sink culture, You will not get much help with learning the Benefits Admin system. It’s sort of a self-guided dive in approach.

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PlanSource Response
4mo
Thank you for sharing your perspective and for the time you spent contributing to PlanSource. We appreciate the candor that comes from firsthand experience and long tenure. As the company continues to evolve, we remain committed to supporting our people and creating an environment where employees can succeed and grow. Your feedback is heard and valued. We wish you continued success and all the best in your next chapter. — The PlanSource Team
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