Highly Toxic Environment! Stay Away! - Strategic Account Manager Protolabs Employee Review

1.0
May 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility and the option to work from home a couple of days a week.

Cons

It’s disappointing to see how far the company has drifted from what once made it a great place to work. There has been a noticeable decline in vision and innovation, especially since the leadership transition. Where we once had a steady stream of internally developed capabilities and real momentum, growth has now stagnated. The current leadership—particularly at the top—seems disconnected from the day-to-day realities and the value that front-line employees, especially in Sales, bring to the company. Morale has suffered significantly. Sales reps no longer feel appreciated or supported. The culture that once celebrated hard work and collaboration has been replaced by minimal recognition, exemplified by gestures like handing out ramen noodles on employee appreciation day—a stark contrast to past years. The tone from the top truly sets the company culture, and unfortunately, what’s being modeled now isn’t inspiring or motivating...especially behaviors from the CRO. It would benefit the company if leadership re-engaged with employees, listened more actively, and refocused on fostering innovation and employee value.

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Protolabs Response
1y
Thanks for the feedback. We value your insights. We are excited about our vision and the future as we transition to being the manufacturer of choice for prototyping and production. The transition of our organization also brings forward exciting opportunities for career development of our teams and all employees. I would love to set up a meeting with you and members of the executive team, to hear your feedback, share the vision in more detail, and discuss any questions you may have. Please contact me at talentacquisition@protolabs.com.

Explore other reviews about Protolabs

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and feel. Best job in my career so far

Cons

The pay could be a bit more competitive

1.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be great company with great culture and flexibility

Cons

New CEO Surresh has come in and completely destroyed the company culture that made Protolabs a great place to work at and was often awarded as such. Every meeting is coated in anxiety and the impending doom of layoffs despite record profits. In January a RTO was announced and there has been no flexibility and a straight up refusal to provide ADA accommodations to disabled employees by the HR department. They have taken away the flexibility that they used to provide to working parents that allowed them to work in office after/before their kids go to school despite not paying a living wage that would allow them to afford additional childcare. They have also chosen to make it even more difficult for employees to even receive a meets standards on their reviews as a cruel attempt to ensure they don’t have to give reasonable raises (which are rarely above 3% as is and they don’t provide market adjustments.) It’s unrecognizable from the company it used to be. They underpay, overwork, and expect the world of their employees while refusing to treat them with respect.

6
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