Pros
Work from home, that's literally the only pro.
Cons
I've worked a few different jobs over many years, and I still have nightmares from this job. They had ridiculous requirements and metrics that felt almost impossible to complete. All they cared about were upsales....I'm a customer service rep NOT a sales rep! The breaks were horrible and very short. If you had to step away for just a minute you got docked and micromanaged. One day I stepped away to use the bathroom, 2 minutes later my boss was calling me. I am way too old to be babysat at work. Management was horrible and all very rude. Often times they just leave you hanging and you have to figure it out. Also 90% of calls were from old, mean, grouchy women who just yell at you for other people's mistakes. They couldn't pay me enough to EVER work for this company again. AVOID at all costs!!!!