QVC Reviews | Glassdoor

QVC Reviews

Updated September 12, 2018
740 reviews

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3.2
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QVC President and CEO Mike George
Mike George
393 Ratings

740 Employee Reviews

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Pros
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  1. "Very easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in San Antonio, TX
    Current Employee - Sales Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at QVC part-time (More than a year)

    Pros

    Easy Schedule and flexible schedule

    Cons

    Short hours and not a lot available


  2. "Operations Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Customer Finance in West Chester, PA
    Current Employee - Director of Customer Finance in West Chester, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at QVC full-time (More than 5 years)

    Pros

    great cultural values and skill development

    Cons

    Business will be difficult given Amazon's capabilities

  3. "Order Service/ Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at QVC full-time (Less than a year)

    Pros

    easy
    easy hire
    not busy
    friendly customers
    time off for order service granted often

    Cons

    management
    benefits
    high insurance cost
    shifts choice limited
    discounts (things are expensive)

    Advice to Management

    Terrible Management. Employees are expected to know policies, but many supervisors dont follow up with the policies. Got screwed out of a whole days pay because a supervisor gave me the wrong information. Several supervisors say they wil get back to you and they don't.


  4. "Order Entry Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Order Entry Representative in San Antonio, TX
    Former Employee - Order Entry Representative in San Antonio, TX

    I worked at QVC full-time (More than a year)

    Pros

    Good company to work for as a whole (benefits and pay are competitive in comparison to other companies). Amazing people as co-workers

    Cons

    Management does not really understand what goes down on the calls floor, so they set expectations without really carrying about what goes on.
    If you like "grunt" work and repetition this is the job for you
    Some clients rudeness and underappreciation is what makes this place unbearable

    Advice to Management

    Fully implement the tactics you impart during training. Otherwise, you come off as hypocrites for having great trainings and a good outlook, but no real change inside the company


  5. Helpful (2)

    "Not the same QVC since the merger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hourly in West Chester, PA
    Former Employee - Hourly in West Chester, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at QVC full-time (More than 10 years)

    Pros

    Great benefits including paid time off, medical, dental, vision, nutritional coaching, generous 401K match, employee discounts, Starbucks, employee sales, clean environment, and a bank on-site.

    Cons

    The warm family friendly environment along with the unique culture that QVC once embraced for all of its years drastically changed after the merger with HSN and Zulily. Three very separate cultures clashing as the managers who come from H and Zu to lead the Q are bringing with them their rigid impersonal micromanagement styles. The Q employees are being conditioned to forget about their positive, enriching, engaging, and flexible upbringing in exchange for the “be thankful you have a job” mentality. QVC at one time nurtured and embraced an environment where you never wanted to work anywhere else. It was a unique culture, one that was like no other. Taking the wind from the sails of the tenured people who have believed and supported the Q for many decades was a bad move. QVC became just a job where the QVC Values now only live in the etched tile flooring as a reminder of what once was. This is why I left the Q

    Advice to Management

    Regain the trust and respect of your highly engaged and dedicated team members before the ship leaves the dock on autopilot. Bring back the genuine human care and concern for team member and their families before everybody is left feeling hopeless. Team members who are unwillingly pushed into a corner will undoubtedly be forced to find a new home as I did. I miss the Q I joined many decades ago but would come back if I heard the environment has changed for the positive.


  6. "Great management, okay benefits and pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chesapeake, VA
    Former Employee - Customer Service Representative in Chesapeake, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at QVC full-time (More than 3 years)

    Pros

    Great team approach! Team meetings and communication about company goals.

    Cons

    The points system is not always good and considerate of real-life issues that always come up.

    Advice to Management

    The rigidity of policies that are put in place should take into account the employees that will be affected.


  7. "Amazing!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC full-time

    Pros

    Flexible schedule, relaxing environment, Great management

    Cons

    None, Amazing company to work for

  8. Helpful (1)

    "Anonomys"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QVC full-time

    Pros

    The people are the best

    Cons

    My personal commute is tough


  9. "Public Relations- External communicatons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QVC full-time

    Pros

    Great team environment, fun atmosphere, cool events

    Cons

    Low pay, very slow days


  10. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at QVC full-time

    Pros

    Casual dress comfortable setting easy training

    Cons

    Point system vacation is hard to get


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