QVC Reviews

Pros

Was a good place to work

Cons

The long hours every day

Pros

The customers for the most part were great! It was great to meet so many wonderful people around the nation. You had some that were upset for good reasons such as a problem with an order or a refund. Very minute amount were unreasonable or perverse. The training was overwhelming, but thorough. The pay was good to start with, with the ability to earn more as time increased. There were good bonuses in the first year. Employee discount was good as well.

Cons

Working remotely, the worst part was being able to get help from a supervisor when you needed help with a customer. This would result in customer's having to hold for longer than necessary times. The second worst part is they expected you to finish a 'customer service' call within 3 minutes. In many cases this was not possible, especially when a customer had a major problem that they needed help with. You'd get penalized points for having long call times. Also, requested days off had to be arranged MONTHS ahead of time. It didn't matter the reason, including your child's wedding! Communication was also poor about Required Work Days. So if one landed on your day off and you were unaware and therefore didn't call off, then you were automatically docked 3 points. Work-life balance was horrible. If they spent more time trying to work WITH current employees instead of the constant training of new workers, then their retention level would be much better.

Pros

Work from home was the only good thing.

Cons

Everything. They expect way to much and definitely don’t pay you for the crap you put up with. Customers calling in yelling and screaming about receiving wrong products, being double charged. There is no communication from management at all, they tell you that you are empowered but they have so many issues that it makes it impossible. CSS only have 245 seconds to handle each call, if you don’t they will fire you.

Pros

•Very flexible schedule,you create your own schedule • Returns store opens once a month with items ranging from $1-$10 for purchase •Employee events/hand outs from time to time.

Cons

•Feels like they are trying purposely put people in a disadvantage to fire them •Team leads sometimes won’t listen to your concerns

Pros

Unpaid time off no penalty until u use all of ur points

Cons

Expect wayyyyyyyy toooooo much for very little pay!!! Its very sad!!! Customer service reps are treated terrible and harassed abt aht!!!! For $15 gimme a break

Pros

Not sure why I have to fill this out

Cons

The most toxic work environment I've worked at

Pros

Good pay & days worked

Cons

Shift hours & break times

Pros

-Good employee discount -You can find yourself a mentor (on your own) if you get to know enough people, while a majority of people are very competitive some do want to offer help and mentorship for new members -Nice office space with walking trails and a Starbucks -Flexible hybrid schedule -Opportunity to meet celebrity guests or on air hosts -Casual dress code in office

Cons

-Low pay for the workload, higher ups making much more and rolling down the work to assistants and merch admins working 10-12 hour days -!!! Assistant buyers are not eligible for quarterly bonuses, only those above them -No mental health assistance for workers when struggling, hard to even get a mental health day off let alone help -Expect to work much longer than 9-5 whether you’re on air or working on their website, meetings all day on top of 100s even at times 1000s of emails a day from all the teams and vendors -Pressure on the buying teams to also work as merch analysts, little creativity in the buying process -Development is on you at this company, you’re constantly being told your development is in your hands and need to schedule meetings to be trained by managers and schedule your own training classes online (some of the training is only done in large virtual classes making it hard to really learn the skills) -The website assortment and the on air assortment used to be separated but they laid off 400+ people who worked on the online assortment and it’s all been rolled into the hands of the on air teams and the few off air members saved from lay offs -Software programs have an alarming amount of issues, constant glitches and work that gets done but just doesn’t go through or process and has to be done again, systems used for on air and off air items are also different making it hard to work cohesively -Little to no IT support when working from home, IT outsourced in other countries to people who don’t know the programs we need help with -VERY hard to work collaboratively with other teams, lots of meetings but then somehow lots of strong miscommunication and disagreement when actually executing the work -Encouraged often to look at the business as “our business” but then paid very low, seeing the company bring in millions daily and then constantly being told we’re broke -This company is a dying company, the transitional period from lay offs has only made things worse and the company is scrambling with upper management changing their goals weekly to try and fix their mistake -Upper management can be very harsh and judgmental, preaches acting with empathy but rarely see that at this company

Pros

Absolutely nothing, nada, zero, kaput.

Cons

Do yourself a favor. Run far far away from this toxic workplace. This is a sick business and they try to take it out on their employees. Some of the Tenured managers have a clique - and try to run this place like the mafia. Coworkers will hustle and throw each other under the bus. Trust me - DO not accept an offer here- you will be sorry.

Pros

good benefits remote work fun teams

Cons

constantly changing policies times for CSR are ridiculously too short with how much policy has changed and how unhappy they have made customers with those recent changes