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      Lost it’s Way - Anonymous employee QVC Employee Review

      2.0
      May 20, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people, ability to work from home.

      Cons

      Dwindling sales, panic, confusion and constant rounds of layoffs, usually of tenured employees. Bonus program is set up with impossible goals. Once good benefits have eroded to average at best. Everything is based on EBIDA, so every time sales drop employees are laid off to offset costs, leaving more work for the survivors. Senior leadership has lost touch with the front lines.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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