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      QVC

      Part of QVC Group

      Engaged Employer

      QVC reviews

      Great benefits/not so great experience - Customer Service Representative QVC Employee Review

      3.0
      Apr 9, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      QVC offers pretty good coverage. Offers remote opportunities. Paid time off. Decent employee discount. Multiple trainings on techniques and workshops

      Cons

      Now merging with HSN they have gone under several and swift changes increasing sales goals and pressuring constantly to upsell. Also they only allow credit for certain things. Systems are not reliable always encountering a tech issue. Because of this it affects customers orders and billing. Customers complaining that quality of QVC is not the same. Most customers are elderly and do not like that they don’t receive paper return labels. QVC now processes returns online they are trying to get customers to adapt but because they are elderly and most don’t like to go online.

      Explore other reviews about QVC

      5.0
      Dec 8, 2025
      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were tons of Nice people

      Cons

      Low pay compared to other companies

      1.0
      May 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, is about the only pro for the job

      Cons

      No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

      1
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