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      QVC reviews

      Good place to work - Customer Service Representative QVC Employee Review

      3.0
      Aug 7, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      training was good very informative set you up for success, calls were reputative a lot of the same thing, always someone there to help if needed. Raise every 6 months to start, liked that if it was a slow day we could put in for time off

      Cons

      didn't like that CSR had to meet a certain number of upsells per month because there weren't many sales calls in the role as it was mostly people calling for an issue with an item they'd already received so it was hard to meet the upsell quota, Also didn't feel as though there was much room for growth

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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