Mortgage Loan Processor - Loan Processor RBS Citizens Employee Review

Fast paced environment and good team/manager.

No major cons with the position

I can't really think of any pros for this company but I have to put something so I guess it was a pro you got paid weekly

There are so many cons. One is there is NO management at all. There are managers but they don't manage. The Melville branch is basically run by outside loan officers. They are very argumentative. So they call you screaming what they want done and they want it done now. You go to your manager and they tell you to do what the LO says whether it's right or wrong, legal or illegal. There are no procedures everyone does everything different. Basic things that should have a set answer you will get 4 completely different answers. There is also a lot of favoritism. There is about 20 of them that keep joint from place to place together and if your not in that click you are treated unfairly. You could come in 5 minutes late and get in trouble but there's one girl in the "click" who gets phone calls to wake her around 10:30. They give you unrealistic goals. Then they tell you that you can't get paid for overtime but you have to stay and work! It's a basic free for all. Worst place I ever worked. No management, no motivation to do well, and no sense of a team.