STAY AWAY from Rakuten.com!!! - Anonymous employee Rakuten Employee Review

1.0
Jul 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No more catered lunch btw Bagel Monday In n out truck once a month

Cons

Poor management Poor leadership Executives literally don't do anything on a daily basis Frequent employee turnover... everyone is quitting and getting away Everything is always late; projects, campaigns, deadlines, and there's always last minute changes Unrealistic deadlines are always set with low resources due to everyone quitting or walking out Communication between teams are terrible Too much company politics - too many personal issues Massive layoffs - laid off 1/3 of the company President recently left the company too... leaving Rakuten where? There is talk of improvement but nothing has changed Upper management from other offices have been called upon to help this wounded company... and a new CEO will be coming from the HQ San Mateo's office... Too many actions are too little too late..employees have lots faith in the wellbeing of this company

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

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