Misleading - Anonymous employee Rakuten Employee Review

2.0
Dec 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*free breakfast and lunch (but not the best quality) *clean working environment *great task chairs and standing desks *health benefits are good

Cons

*meeting happy, wasting times in meetings that aren't necessary *attending All Hands via web cast in Japan but can't relate to anything as it does not pertain to the business functions in the US *trying to make San Mateo the US HQ but failing. Should have stayed in SF and grew HQ there *false promises for career growth *clicky - very high school 'mean girls' culture in the Leadership and Executive team, very unprofessional *false promises of building an onsite gym and sushi bar *terrible commute, nothing is near the office *make you feel guilty for taking any time off *terrible time off around the holidays *certain acquisitions are treated better than others, favoritism by the CEO among employees *hiring high level executives that are under qualified or under false pretenses and then they leave *forcing a Japanese culture where it doesn't work *promotions come to only those that brown nose *VERY high turnover rate and no follow up on the for employee feedback that is constantly asked for If the Chief HR Officer hired from Groupon can't stay at least 6 months, then you know something is wrong.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

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