Do Not Settle For Rakuten! - Client Manager Rakuten Employee Review

1.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Very few, in the grand scheme, they are all surface level pros. The cons quickly take over, and defeat any pros

Cons

Too many to list. Just read the other various reviews that summarize it. Bottom line, management does not really know what they are doing, no long term vision, leadership is aloof, at best. They switch lanes on products, strategies, priorities for any given reason, and many times, unanounced so you just wake up to a whole new...bag of junk to deal with, quarterly? They hire and fire so many Sr. leaders, lost count. They attain "top talent" and have no idea how to apply their strategic thinking and expertise. Rakuten Marketing is, was and will be a mess, until key components and leadership is changed or are removed.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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