Not a tech company - Senior Software Engineer Rakuten Employee Review

1.0
Dec 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch (Free breakfast if you come before 8:30, free dinner if you stay after 7) Nice office

Cons

First of all, Rakuten is not a IT company. It is not Google, Facebook, Amazon. Other IT companies allow you to spend working hours to do innovation. Rakuten asks you to spend your personal time to do innovation which benefits Rakuten, e.g. preparing Rakuten Hackathon. It's their management style. They like to work overtime and sleep in meetings. They track your working hour at the door gate and you will be asked why leaving early (e.g. 6). There is no open source project from Rakuten and they don't even contribute money to open source even they like those "free" software very much. They just think it's free why they need to give money. They don't respect technology from their heart. Other Japanese companies (e.g. Uniqlo, Mercari) have flexible working hours. In Rakuten, our CEO said we should work as "One" unit, so everybody needs to come at the same time. However, they also try to double the number of people in India. There is 3.5 hour timezone difference, so you can't work with Indian teams as "One" unit. You always need to stay overtime to work with them. Their policies always contradict with each other. Salary is low that even manager gets less than developer in other Japanese companies. They have a 4-year plan to catch up (just catch up, not take over) with other companies. Turnover rate is high, especially senior developers who have experience to judge what good company is.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers great benefits and perks, and the overall work culture can be fun and social. When I first joined, it felt like a positive place to work and a good environment to learn. It’s a solid company to start your career, especially if you’re early on and want exposure to the role.

Cons

While the experience started off strong, there was very little room for growth long term. Opportunities were not distributed equally across the team, and favoritism was noticeable at times. The same individuals were consistently praised for simply doing their jobs, while others’ contributions were rarely acknowledged. The team culture could feel very cliquey, and if you weren’t part of the “favorites,” it was difficult to be recognized or considered for new opportunities. Although leadership often spoke about internal growth and mobility, in reality those opportunities felt extremely limited. Once you’re placed on a team, it’s very hard to move into something new or grow beyond that role. This is a good place to start your career and gain experience, but not a place I would recommend staying long term. If you’re looking for growth, development, and mobility within the company, you may find yourself feeling stuck.

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