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Russell Cellular

Is this your company?

It’s okay if you like angry people - Customer Service Representative (CSR) Russell Cellular Employee Review

3.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

People who work at the call center are nice

Cons

Customers are not nice and you’re never off the phones except break or lunch

Explore other reviews about Russell Cellular

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

most of the average people there are friendly and positive. Free garbage coffee

Cons

80% of the coaches currently there suck. They do very little for self improvement. The director of the telesales call center likes to threaten your job on the daily. Coaches love to micromanage every aspect of your day letting you know if you’re 1 min too late from breaks. Their sales knowledge sucks and basically comes to “figure it out yourself” they try to provide training in vain because they cannot give you a method that they do not contradict later by going in the complete opposite direction. You’ll get told to do one thing and then the very next week get punished for that thing and get told another thing. Commission structure pays you back Pennies for what you’re selling. You’ll sell a 1k dollar phone and get 5 dollars in commission

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