Russell Cellular Reviews | Glassdoor

Russell Cellular Reviews

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Found 247 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
63%
Approve of CEO
Jeff Russell
152 Ratings
Pros
  • "Also - the work life balance is great, I am able to provide for my family and also work to get myself and team paid(in 7 reviews)

  • "(in 5 reviews)

Cons
  • "Upper management is harsh with no people skills(in 19 reviews)

  • "Very low pay nothing competitive about it(in 14 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Couldn't imagine going anywhere else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Sales Leader in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Russell Cellular full-time for more than 19 years

    Pros

    I love working at RC and couldn't imagine going anywhere else. They do believe in work , life balance and family. I have had the privilege of raising my 3 children ,while working with this company. When my son was sick and had to travel to children's hospital, they made sure I was always able to go. When my father passed away my team , upper management and home office reached out for support. I love they still do surveys...

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    Cons

    Trying to balance all that needs to be done in a day. Always hitting expectations or staying on top of changing environment.

    Advice to Management

    I want to say thank you for the opportunity to be a part of the company and thank you for truly listening, reviewing and always looking for areas to improve.

    Russell Cellular2018-05-30

    Russell Cellular Response

    July 6, 2018

    Thank you for the review. We are happy to see you love working at RC. We work very hard at our work life balance and listening to our team members to provide a great employee experience. Trying to balance, and stay on top of, an ever changing industry is a challenge for everyone. ...

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  2. "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Russell Cellular full-time (Less than a year)

    Pros

    Fantastic culture. Amazing Leadership and Development. Supportive and collaborative experience so far. I am fortunate to be apart of this company. Very pleased with those that support me. Grateful for their Leadership. Excited about the growth we are experiencing! Proud to be a partner to Verizon. Such a great product.

    Cons

    Consider raising DSM Base Pay or offering more stores per DSM.

    Advice to Management

    Our Training and Development has been most impressive. Please continue to keep that as a Top Priority. It is working!

    Russell Cellular2019-01-09

    Russell Cellular Response

    January 21, 2019

    Thank you for the review. We are very happy to see you are enjoying our culture as we work extremely hard to keep a great family culture. We do try and foster a supportive collaborative team. This extends from HQ all the way down into the front line staff. Without each other, ...

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  3. "Cut throat sales environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Cortland, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Russell Cellular full-time (Less than a year)

    Pros

    Commission can be okay sometimes.

    Cons

    Ridiculous amount of information to remember. Must learn and keep up on all Verizon plans and policies, and all Russell cellular policies. Management sees you as a number, not a person. Pay too low for the work you put in.

    Advice to Management

    None

    Russell Cellular2019-04-06

    Russell Cellular Response

    April 11, 2019Employee Relations

    Hello, thanks for your review. Russell Cellular strives to ensure a positive employee experience for all of our team members. We are sorry you do not feel that pay/commissions are not sufficient. We try to correct/implement new ideas to our compensation plan that better aligns with ...

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  4. "Company dedicated to your development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Russell Cellular full-time for more than 5 years

    Pros

    Training- Russell Cellular goes the extra mile with training to ensure your success. Advancement opportunities. Allow managers to to take the time to develop their team efficiently and they dimiss employees to early so their real talent and development can happen.

    Cons

    There’s really not much to dislike unless you have poor work ethic, have no drive or don’t like to take accountability to grow.

    Russell Cellular2019-03-28

    Russell Cellular Response

    April 4, 2019Employee Relations

    Hello, thanks for your review! At Russell Cellular, we strive to provide the best employee experience we can to our team members. Our Sales Operations Department has been working tirelessly to try and improve the effectiveness of our training procedures to the field. We try to invest ...

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  5. "Good job for a fresh graduate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Wireless Sales Representative in Carthage, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Russell Cellular full-time (Less than a year)

    Pros

    They offer a 50 cent raise every 6 months depending on performance.

    Cons

    You will need to work nights and weekends. Commission structure is flawed. New employee training needs improvement.

    Russell Cellular2019-03-26

    Russell Cellular Response

    March 28, 2019Employee Relations

    Hello, thanks for your review! At Russell Cellular we strive to make sure our employees are valued and appreciated. Our compensation packages allow us to reward our employees for their hard work in sales. We do look over those yearly and plan to make changes to better suit our team ...

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  6. Helpful (1)

    "Scumbag Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Russell Cellular full-time for more than 3 years

    Pros

    Commission payout is great, but only if you hit your numbers. If you’re at a slower store, it’s awful.

    Cons

    They preach opportunity, value and team, but at the end of the day, they don’t care about you. Employee relations just sides with the district manager so it’s not even worth bothering if you’re treated unfairly by them. You can consistently over achieve your goals but all they want is more. It’s stressful and they don’t give you the necessary tools to succeed. Run as fast as you can to any other company because it’s absolutely...

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    Advice to Management

    Stop being two faced. Stop letting ER side with corrupt district management.

    Russell Cellular2019-03-25

    Russell Cellular Response

    March 28, 2019Employee Relations

    Hello, thanks for your review. We are sorry your employment with Russell Cellular was not as favorable as you may have liked. Our company strives to make sure our employees are paid fairly and our compensation packages try to mirror those same goals. We are sorry you do not agree ...

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  7. "Great Opportunity"

    StarStarStarStarStar
      Former Employee - Store Manager 

      I worked at Russell Cellular full-time

      Pros

      Family run, Competitive pay, Benefits

      Cons

      Staffing, Close competition, Distance between stores

      Russell Cellular2019-03-07

      Russell Cellular Response

      March 14, 2019Employee Relations

      Thank you for the review. We are very happy you enjoyed your time at Russell Cellular. Our company strives to provide a great family culture that rewards people for their hard work. Though we do not have doors everywhere, we are growing and adding more locations as our company gets ...

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    • Helpful (2)

      "The most ruthless place I’ve ever worked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Representative 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Russell Cellular part-time (Less than a year)

      Pros

      Coworkers were my sanity because we all understood the chaos of the company.

      Cons

      Everything. Management sucks. I have busted my butt for this place. No set schedule and hours are crap. Also around 4 months into my position we had a few new hires. One (not mentioning names) had sticky fingers. For a few weeks I realized money was disappearing from my car and eventually from my wallet in the store. Over $70 was stolen from me. That might not sound like a lot, but it does when you’re only making $10/hr....

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      Advice to Management

      Care more for your employees. Pay more. Don’t set the bar so high. No ones this dumb and you should start appreciating what you have a little more. Bc the way things are going (and I might be wrong) this company at least I’m this area isn’t going to fly.

      Russell Cellular2019-02-22

      Russell Cellular Response

      March 14, 2019Employee Relations

      Thank you for the review. We are sorry you did not enjoy your time with Russell Cellular. Our company believes in our employees and strives to make sure they are happy and productive. We value our team members and work hard to serve them and make sure they are protected. Our company ...

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    • "Cool job"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Russell Cellular for more than a year

        Pros

        Great relationships with my customers

        Cons

        Not enough sales training offered

        Russell Cellular2019-01-17

        Russell Cellular Response

        January 21, 2019

        Thank you for the review. We are happy to see you enjoyed building relationships with your customers. That is a key ingredient to be successful in this industry. We are sorry to see you did not feel like there was enough sales training. We offer a combination training between ...

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      • "District Sales Manager"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - District Sales Manager in Springfield, MO
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Russell Cellular full-time for more than 3 years

        Pros

        The opportunity this company has given me to become a dsm. They have developed and grown me every step of the way. It's not just a career, it's a lifestyle and a family.

        Cons

        This job is not for someone who is just looking for a $10 check! Commission is phenomenal for those who work hard to reach their goals!

        Russell Cellular2019-01-04

        Russell Cellular Response

        January 21, 2019

        Thank you for the review and your tenure within the organization. Congratulations on your opportunity as a DSM! We work hard to promote from within the company every chance we get. This has been a big focus with our learning and development team. You are right on commissions. ...

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      Found 247 reviews