Service Operations Manager - Service Operations Manager Safeway Employee Review

4.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Challenging and varied work with a nice balance of on the job training and mentoring. Responsible for running the front end with full accountability.

Cons

Store Directos (SDS) and ASDs can and do give conflicting directives to those given from outside the store supervisors and corporate. Position not yet integrated well into Safeway stores. Additional responsibilities added weekly.

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5.0
Jan 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Got to get your steps in

Cons

Less than capable coworkers and lots of work

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing at all, only work at Safeway if you're about to be literally homeless

Cons

Genuinely hellish work environment. Management is lazy and absent, customers are the most disrespectful and clueless I have ever encountered. Complete unrealistic labor allocation and expectations. As a PIC, I have to run 9 SCO robots, unlock cases for customers, perform transactions at Customer Service, and answer external phone calls. Customers rightly get frustrated at the complete lack of care by corporate, and take it out on employees.

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