Salsify is a company that cares more about sales numbers than supporting employees - Customer Success Salsify Employee Review

1.0
Oct 14, 2021
Recommend
CEO approval
Business Outlook

Pros

There used to be pros, not sure they exist anymore.

Cons

Salsify used to have a great culture of knowledge sharing and excellent hiring processes to support customer base and growth. With Mike Milburn, the Customer Success and Support team drowned in excessive work loads during an extensive hiring freeze. Some directors on the CSM team do not advocate for their team's needs to reduce customer load and improve processes related to customer frustrations and complaints. Salsify allowed ridiculous SLAs and resourcing delays that caused friction and stress internally.

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Salsify Response
4y
Thank you for taking the time to share your experience at Salsify and this feedback with us. We are sorry to hear that your time with us did not live up to your expectations. We are aware of the challenges you raised, and are working hard to add headcount and create alignment around roles. We do realize that we will not always get it exactly right and therefore feedback (especially on our culture) from current and past employees provide an opportunity to learn and do better. Thank you again for your insight. It helps to make Salsify a better company for everyone. Best of luck!

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5.0
Apr 27, 2026
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Pros

Great people, great snacks, lots of learning

Cons

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5.0
Apr 15, 2026
Recommend
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Pros

Great collaborative culture. Positive, flexible working environment. Great leadership with transparency!

Cons

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