Fraud Manager - Fraud Analyst Manager Santander Employee Review

1.0
Oct 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Definitely a great place to learn about the basic rules and regulations of the banking industry. Very diverse employees of all backgrounds, cultures, and religions.

Cons

Management changes its mind every... wait it doesn't make up its mind, no decisions are ever made, and if they are, they're optional anyway. Surprise! Constant unfilled attrition, employees stay on rarely more than a year. Most people could care less. Technological dinosaur using cheap, unsupported, and not understood "proprietary" systems from Spain. Clowns. Think clowns stuffed in a small car except it's so sad, it's never funny. Incompetence run amuck. Dimwitted, clueless management with no education or fraud experience. And attrition rate is off the charts! Good people being quietly terminated, or quitting all the time!

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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