Bad Management & HR Dept. - Anonymous employee Santander Employee Review

1.0
Jan 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is above average

Cons

The powers that be refuse to unionize and are intimidating those that have an interest in helping build a union. They are penalizing non-exempt employees that receive monthly bonuses by prorating them for using planned PTO, Jury Duty and Bereavement time. Who does that?? I’ll just tell my relatives to please don’t die this month because I’ve already taken 5 days off and I need my full bonus. How can you penalize someone for going to Jury Duty, it’s the law and you never know when you will be called. For that matter how can you penalize someone for taking a planned vacation? They give you all this PTO but will only let you carry over 40 hours so you either lose some of your bonus or you lose your PTO. Either way the company wins. I have never worked for a company with such evil intentions as this one. Add that to being surrounded by childish people that act like their still in middle school and speak and dress like they’re completely uneducated and have no idea they’re in a place of business it’s a miserable eight hours. Zero room for advancement unless you are related to someone, friends with someone or in a relationship with someone or tiny and cute. There was a management training class opportunity and in my department three people were picked by managers instead of them asking everyone who was interested and going from there they just picked who they wanted to have the opportunity. Morale was already in the toilet and that made it even worse. One person was picked simply because they had gone to HR on the managers and would have gone to HR again if they hadn’t been picked. There was someone far more qualified to be in that class. They have the nerve to preach about ethics..please. I’m not even going to get into the ghetto & childish people (including the 40+ crowd) that bully and act like they’re still in middle school. Don’t get sucked in. You’d be better off working at the Chic Fil A across the street.

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5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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