employer cover photo
employer logo
employer logo

Sears Optical

Part of Luxottica

Is this your company?

I feel like a used car salesman - Optical Manager Sears Optical Employee Review

1.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Health benefits everything else horrible. They expect you to live and sleep and worry about Sears optical 24 hours a day 7 days a week.

Cons

Horrible working conditions. Sears as a company does not maintain their stores. Since you work in the optical you get to deal with things like, no hot water in department, no heat and poor comfort controls during the summer. It's like no one in Sears can operate a thermostat. The optical is outdated and has frames models from three years ago. The lab which is owned by the parent company Luxottica retail is run the same way. Minimum staff and hard to handle work loads.. Not enough hours to properly run the store The amount of paperwork is insane Conference calls all the time about the same stuff They infer that you have to think and act like a long term owner...in other words the management will dump loads of work on you and expect it do get done while staying within their crazy hours to sales guidelines. Basically work off the clock...

Explore other reviews about Sears Optical

5.0
Feb 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Management Environment Customer base Sears Discount

Cons

My location was hidden in the middle of the store so I had not natural light. It was sad

3.0
Nov 14, 2023
Recommend
CEO approval
Business Outlook

Pros

The product selection and pricing were great and easy to sell. The location was easy to keep clean and was right at the entrance so foot traffic kept us busy!

Cons

The leadership didn't care about the people- heavily encouraged to push products on even if the customer really didn't need (or want) it. I was encouraged not to repair glasses, only to encourage full replacement. In my last year, the management left, I worked there by myself and also had to work for the doctor as well. I was promised pay raises and didn't receive them. And was denied time off to go out of state to see my husband in the military. It's clear the leadership didn't care about their employees or customers. It's just a number's game.

See reviews by: Helpful|Rating|Date|All