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Selective Insurance

Engaged Employer

Unreasonable work load and micro-management - Anonymous employee Selective Insurance Employee Review

2.0
Nov 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home option pay is good excellent 401k match

Cons

The work load is ridiculous. The pending here is smaller than other companies, but you will be micro-managed so much and have so many technology problems that it will be impossible to do your job in a reasonable amount of time. The claim system is antiquated and the phone system is a mess. Every day there is a new problem. Working here is like being in an abusive relationship. You are constantly made to feel like a failure that you start to believe it. Managers gaslight you into thinking there is something wrong with you. They ask you what's wrong with you and you can't answer because you have no idea what they're talking about. One day you are complimented on how well you're doing, the next you are put on a performance plan. It's absurd. Also, managers way over-step their involvement in claims, and their behavior is sometimes unethical. They will change liability decisions and tell you to deny a claim we clearly owe, all because the insured or their agent is a big client. "Make them prove it in arb" is something I have been told on more than one occasion. We've also been told not to pay a claimant more than a certain amount on a claim so the insured won't experience a surcharge, even if we owe it. They will tell the claimant the insured is going to pay the rest, but we have no control over whether or not they actually do it.

Explore other reviews about Selective Insurance

5.0
Apr 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong but difficult leadership during transformation.

Cons

Relocation causing some some concern

2
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and decent coworkers

Cons

Working at Selective was a toxic work environment shaped by favoritism, excessive workload expectations, and poor boundaries around employee availability. Management often applied expectations unevenly, which created a lack of fairness and accountability. High performance did not always seem to be the primary factor in decision-making, which undermined trust in leadership. There was also a strong “big fish, small pond” dynamic, where internal status and informal influence often carried more weight than actual performance or collaboration. This contributed to a highly political environment where trust between colleagues was limited and information did not always feel safe to share openly. Employees were expected to be available far beyond normal working hours, creating an unsustainable “always on” culture with no real work-life balance. The workload was consistently too high for the compensation provided. Internal politics further interfered with day-to-day work and made collaboration more difficult than it needed to be. In practice, this environment often encouraged self-preservation over teamwork, which made it difficult to build trust or rely on others consistently. Overall, the environment was not structured in a way that supported long-term employee wellbeing or retention. This is not a workplace that supports a healthy work-life balance. For me, the experience felt unsustainable, and over time it became clear that the environment was not conducive to long-term growth or wellbeing.

2
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