Selective Insurance Reviews | Glassdoor

Selective Insurance Reviews

Updated July 26, 2017
107 reviews

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3.1
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Selective Insurance Chairman and CEO Gregory E. Murphy
Gregory E. Murphy
57 Ratings

107 Employee Reviews

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Pros
  • decent salary, work from home, field employees who hit their numbers are left alone (in 8 reviews)

  • Excellent benefits and favorable work/life balance (in 4 reviews)

Cons
  • Could improve work life balance (in 17 reviews)

  • Long hours expected, not enough training supplied it is available for you to do on tour own but there are so many hours in the day (in 5 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Control Consultant in Allentown, PA
    Former Employee - Loss Control Consultant in Allentown, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Selective Insurance full-time (More than a year)

    Pros

    They gave me a chance and trained me to do with Loss Control. Great benefits, salary, managers, vacation. Everything.

    Cons

    Nothing negative to say really. Great company.


  2. "High potential, but disappointing overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Selective Insurance full-time (More than 3 years)

    Pros

    Recognition for work done by many people in the company, including the top executive members. Friendly peers and colleagues in several departments.

    Cons

    Employees are severely under-compensated, several departments have very high turnover, the office is located in a very remote location, and lack of proactive thinking.

  3. Helpful (4)

    "Demoralizing Management Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Branchville, NJ
    Current Employee - Anonymous Employee in Branchville, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Selective Insurance full-time (More than 10 years)

    Pros

    It's a job. Pay is fair.

    Cons

    Micro-management, unskilled managers, outdated systems, HR lacks empathy and willingness to support employees below management.

    Advice to Management

    Outsource HR dept, treat people with respect


  4. "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Selective Insurance (More than a year)

    Pros

    Benefits were decent and many of my colleagues were good to work with.

    Cons

    Management needs to support employees more and not play favorites.

    Advice to Management

    Be honest with employees.


  5. Helpful (1)

    "Too much Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Charlotte, NC
    Current Employee - Claims Adjuster in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Selective Insurance full-time (More than 3 years)

    Pros

    Pay is good. I guess they pay you well to make up for the terrible work environment.

    Cons

    Caseload is unmanageable. Management at the Charlotte office is terrible. Too much favoritism and too many cliques. No work life balance. Terrible place to work. Everyone is looking to leave or apply for a lower position to be able to manage their desk.

    Advice to Management

    Treat your employees better. Realize that the workload is unmanageable. This is why everyone leaves or applies for a lower position.


  6. "Claims Management Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cms
    Former Employee - Cms
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Selective Insurance full-time (More than 5 years)

    Pros

    Annual bonus
    Working from home- -flexible hours (but long hours)

    Cons

    Poor work life balance (70 + hours a week). Working from home can be a pro and con. The con is the work is always there (weekends, vacation time, holidays).
    You are micro-managed. Tasks are assigned that are unnecessary to the file. Supervisors don't know their role. Supervisors feel they need to be adjusters as well as supervisors.

    Advice to Management

    Trust your employees. You hired them to do a job, let them do it.


  7. Helpful (1)

    "Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Adjuster in Charlotte, NC
    Former Employee - Senior Claims Adjuster in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    I worked at Selective Insurance full-time (More than 3 years)

    Pros

    The initial pay was great for those that started during the transition

    Cons

    There is micromanagement to the highest degree. Management is through intimidation. There are several requirements that are unnecessary and hinder the Adjuster's ability to do a good job. It has an atmosphere of a sweat shop. They have to hire trainees because the word is out in the claim community and no one with experience wants to work there.

    Advice to Management

    Stop lying to your employees and start treating them with dignity and respect

  8. Helpful (1)

    "Claims Management Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Selective Insurance full-time

    Pros

    This position is undergoing significant changes, and I believe there are CMS roles in every state that Selective writes business in. I am sure it varies by state, because different supervisors oversee different regions. In my particular region, we were reporting to two supervisors. See cons.
    However, the pros to working here include no micromanagement and they trust you to get your work done. There is a lot of flexibility working from home. The benefits were ok (not the best I've seen but not the worst either). They are willing to pay for good adjusters and a company car, phone, and all the office equipment is included (beware of the amount taken out per check for the car). Coworkers care for the most part about each other and doing good work. There are some great people who work here in several departments, but if good talent is continuously overlooked, that good talent will go elsewhere.

    Cons

    Reporting to two supervisors was very stressful. I believe that is why they are changing this structure. Handling four lines of coverage is stressful as well if multi-line is not your area of expertise. Large territories, small authority numbers, a lot of 'checklist' type requirements, and antiquated systems make the job difficult.

    Advice to Management

    Listen to your front line people. If people consistently complain about the same issues, and employees leave because of these issues, address the issues!


  9. Helpful (1)

    "Team Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Selective Insurance full-time

    Pros

    Great opportunity to lead others, accountability and ownership on projects.

    Cons

    Not much growth after Team Lead as managerial positions wont be created.


  10. "Attract Great talent but cant keep them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Selective Insurance full-time (More than 8 years)

    Pros

    Work From Home opportunities
    Decent Pay
    Pretty Good Benefits

    Cons

    Disorganized and retaliatory management
    Unrealistic goals for some roles with high turnover in claims
    Not much room for growth
    Poor leadership
    Trial and Error tactics rather than consulting departments that policies affect
    Management cliques

    Advice to Management

    Promote from within and develop leadership
    There needs to be consistency with leadership and break up cliques


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