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Sendwave

Acquired by Zepz

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work life balance - Customer Support Sendwave Employee Review

5.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Good salary. Professional development courses are paid for. Good management.

Cons

No work life balance if you are a support represenative , you get to have only one day off after working for 40 plus hours

Explore other reviews about Sendwave

5.0
May 19, 2022
Recommend
CEO approval
Business Outlook

Pros

loved the people and flexible work schedule

Cons

changing priorities can be hard to know what exactly we are all working on

1
2.0
Dec 12, 2019
Recommend
CEO approval
Business Outlook

Pros

The mission to serve the Diaspora of Africa. People who truly care about the mission. Super smart technical staff. The ability to work remotely (company is 100% remote). Opportunity to travel domestically and internationally.

Cons

Leadership positions are held by people with little-to-no leadership experience. Ruthless prioritization every week, for years, has led many aspects of the company to be broken. There is not the appetite to fix problems with solutions that actually stick. The "people" of the company have not been prioritized -- on all levels -- corporate, customer support or operations (i.e. after nearly 5 years - no clear career paths, no raises, no bonuses, no ability of managers to incentivize teams or individuals with strong performance). The company takes a very knee-jerk or reactive approach to issues that arise from everyday run of business issues. While the culture promotes itself as 100% transparent and familial, all of the leadership positions are filled with friends of the founders. Often times it feels like an adult version of high school. The company does a poor job at promoting the family-like culture of it's remote workforce.

12
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Sendwave Response
6y
We appreciate your time working with us, and I regret that you didn’t enjoy your time working with us at Sendwave. We do have a strong team that’s excited to find ways to keep making sending money as easy as sending a text. Like many people looking to start a new business, our founders turned to their personal networks to hire the first employees. Since then, however, we have also brought in leadership from external sources and promoted people from within the company to help us in working towards our goal. In addition, we are working to build out our operational teams to appropriately support our newfound size and continued success in our mission, and keep learning.
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