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Sendwave

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Sendwave

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Sendwave Reviews

Updated Jan 19, 2023

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Found 87 of over 93 reviews
3.7
78% Recommend to a Friend

Found 85 of over 93 reviews

3.7
78%
Recommend to a Friend

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Finance

4m

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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12 Comments

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Top Review Highlights by Sentiment

Pros
Cons
  • "no leadership experience.(in 3 reviews)
  • "Low pay(in 3 reviews)
  • "No work life balance if you are a support represenative , you get to have only one day off after working for 40 plus hours(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Sendwave and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Meaningful place to work

    May 19, 2022 - Recruiter in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    loved the people and flexible work schedule

    Cons

    changing priorities can be hard to know what exactly we are all working on

    1 person found this review helpful
  2. 1.0
    Former Employee, more than 1 year

    Good benefits

    Nov 10, 2022 - Anonymous Employee in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company has amazing benefits Good paternal leave

    Cons

    You're never going to grow in career because they have zero internal development You're responsible for your own career progression and finding the places and teams that are doing the stuff you want to do. No one is going to take you by the hand and help you with that You do work bloody hard and very long hours so there is no work life balance You have to be self-motivated. No one will hold your hand and tell you that you're doing a great job. If you need constant affirmation from management, this company isn't for you.

    Continue reading
    1 person found this review helpful
  3. Join the Sendwave team
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  4. 4.0
    Current Employee

    Sendwave review

    Jul 12, 2022 - KYC/AML Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Something positive about working for sendwave is the fact that they are a company that focuses solely on satisfying their customers. They are very organized and communicate very effectively.

    Cons

    Some cons include having a hard time finding a work life balance.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Current Employee

    Great company

    Aug 2, 2021 - KYC Analyst in Kennesaw, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits (PTO, sick days, insurance) , work from home, friendly environment, room for growth, good management for the most part.

    Cons

    Training needs to be more thourough, if you're on the customer support level there are restrictions on when you can take your PTO, YOU CANNOT HAVE THE WINTER HOLIDAYS OFF, you're required to work all the holidays and cannot take vacation from thanksgiving all the way to new year's. THAT SUCKS. That's a huge negative for me. Our shifts were changed and we were given one-two days notice to change our plans and get used to the new schedules. This particular job is very boring but if you work well, make sure you are on time, participate and a good worker overall, you can look for other opportunities.

    Continue reading
    8 people found this review helpful
  6. 3.0
    Current Employee, more than 1 year

    Benefits

    Sep 15, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Annual maternity leave, remote working from anywhere

    Cons

    High rate of employee turnover No fair hearing Dictatorial system

    2 people found this review helpful
  7. 3.0
    Current Employee, more than 3 years

    Market Launcher - this is a sales job

    Jul 4, 2022 - Market Launcher in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you are leading a market that's going well, everyone loves you.

    Cons

    If a market is not going well, it's on you, and you may lose a lot of sleep over how to improve success in the market.

    2 people found this review helpful
  8. 5.0
    Current Employee, less than 1 year

    Great engineering culture

    Jul 13, 2021 - Backend Engineer in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Sendwave Engineering team is one of the most diverse, rigorous, and respectful of any company I've worked for. The team has been fully remote from the start and has built out great practices for async collaboration that allow for a lot of flexibility while still maintaining high standards for execution. It's a pleasure to work with team members all around the world, to have the opportunity to work on a lot of different backend engineering domains, and to have the support to maintain good work-life balance on top of it all.

    Cons

    Sendwave is growing fast, and it can be tricky to adapt to the culture of constant change if you're used to low-growth companies. I also think there's a big culture difference between Engineering and the rest of the team -- a lot of the reviews on Glassdoor from non-Engineering team members almost feel to me like they're describing a different company.

    5 people found this review helpful
  9. 5.0
    Current Employee

    Great place to work

    Feb 22, 2022 - Risk Support Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work-life balance, pay is okay and there is plenty room for growth

    Cons

    pay can be better and upper management should give bonuses

    3 people found this review helpful

    Sendwave Response

    Recruiter

    Thank you for taking the time to review your work with Sendwave! We continuously review our salaries to make sure we'll be able to attract and retain top talent. Support team members are eligible for bonuses at the end of their performance review process as well as for exceptional performance outside of the review process. If you have any questions about compensation at Sendwave, please DM your HR Business Partner or tag us in #people-ops-resource.

  10. 5.0
    Current Employee, more than 1 year

    Great Company

    Jul 13, 2021 - Senior Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sendwave really does care about their employees. It isn't something that is said in order for you to take the job and then find out other wise. The salary and benefits are above standards. Work/life balance is valued. This company is growing by leaps and bounds! If you are given the chance to work here the opportunities will be endless just by showing your worth.

    Cons

    24/7 company so you may have to work holidays and OT that may be late in the day.

    Continue reading
    2 people found this review helpful
  11. 4.0
    Current Employee

    Excellent culture, struggling with growth

    Dec 6, 2021 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great company culture and values - Mission that's easy to get behind - Fairly relaxed workplace.

    Cons

    - Struggling to maintain that culture with growth. They're definitely trying, but it's not an easy task.

    Be the first to find this review helpful
Viewing 1 - 10 of 85 Reviews
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Sendwave Reviews FAQs

Sendwave has an overall rating of 3.7 out of 5, based on over 93 reviews left anonymously by employees. 78% of employees would recommend working at Sendwave to a friend and 84% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Sendwave employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Sendwave. This rating has been stable over the past 12 months.

78% of Sendwave employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sendwave 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Sendwave to be career development, culture, benefits and the cons to be management, senior leadership, compensation.

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Glassdoor has 93 Sendwave reviews submitted anonymously by Sendwave employees. Read employee reviews and ratings on Glassdoor to decide if Sendwave is right for you.