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      Sentry

      Engaged Employer

      Sentry reviews

      Worst leadership I've seen yet - Claims Representative II Sentry Employee Review

      1.0
      Feb 11, 2013
      Claims representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you're new to insurance it will be a good stepping stone to a better company

      Cons

      Theres no leadership what so ever... the management motto should be "pass the buck" because the offer no helpful advise other then "heres how to stay off a list". The work load is insane... theres an average of 280 pending, but that doesnt include record only! Add an additional 80 to 120 record only files and the work product becomes sub par. Oh and in a recent meeting the so called ceo armstrobgstates "I had no Iidea our customers were 80% spanish speaking"... seriously... also the worst insurance plan I've seen a company have... it'd be cheaper to not even have the insurance and pay everything out of pocket.

      Explore other reviews about Sentry

      5.0
      Apr 30, 2026
      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance is great

      Cons

      pay is below national average

      avatar
      Sentry Response
      2w
      Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
      2.0
      Jun 30, 2026
      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Multiple office locations across the country Hybrid system for those that like to be in office

      Cons

      Poor communication Low pay compared to other industry positions Software is old and outdated Positions that are typically salary are hourly based Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left Hybrid or in office is required, no option for full remote If you happen to be full remote, there is no upward mobility possible for you, period. Excessive workload Not very good benefits

      avatar
      Sentry Response
      2d
      Thank you for your feedback. We understand that workloads can fluctuate from time to time and encourage our associates to have conversations with their leadership teams for support. Our organization regularly reviews market rates to ensure our compensation rates are competitive. We also strive to offer work life balance along with growth opportunities. We believe our hybrid model is the right blend of at-home days to support flexibility, and in-office days to support team collaboration. Regarding your other comments, we take feedback like this seriously, and I encourage you to reach out to me or another supervisor to discuss your concerns further. Mike Livermoore, AVP Personal Lines Claims
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