Claims Boot Camp - Claims Representative II Sentry Employee Review

1.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

401K match, the usual benefits, holidays Amazing teams of hard working people Claims experience that is highly valued at better competitors.

Cons

Local Management doesn't know how to manage workload. Micromanaged down to the second with your availability Phone reports are scrutinized so bathroom breaks and health issues are actually eligible for disciplinary action unless you disclose your reasons. Endless redundancy in workload, systems, and for each level of management review for authority or coverage decisions. Stop shoving all the work down to the line, and work to remove the busywork from the adjusters! Promotions are only eligible for those that play well in office politics. Favoritism rules this office. And if one manager dislikes you, go ahead and rewrite your resume! You are on the way out!

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Sentry Response
6y
It’s great to hear you enjoyed the people you worked with and the benefits we offered while you worked at Sentry. I’m sorry some of your other experiences weren’t as positive. Please know we recognize the workload in claims tends to be challenging to predict so we’re consistently striving to provide balance to all our associates. We also take your comments about process and management seriously and plan to look further into that information. Thank you for sharing your feedback with us. Michele Dufresne – Chief Claims Officer

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
1w
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Multiple office locations across the country Hybrid system for those that like to be in office

Cons

Poor communication Low pay compared to other industry positions Software is old and outdated Positions that are typically salary are hourly based Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left Hybrid or in office is required, no option for full remote If you happen to be full remote, there is no upward mobility possible for you, period. Excessive workload Not very good benefits

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