The best - Customer Service Representative Sentry Employee Review

5.0
Jan 26, 2021
Recommend
CEO approval
Business Outlook

Pros

They take care of thier employees. We are treated like family.

Cons

The schedule is never the samw

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Sentry Response
5y
I’m happy to hear you enjoyed working at Sentry and felt cared for during your time here. I understand the customer service role can have a more variable schedule than other roles. We appreciate our associates in those positions because they’re ready to help our customers when they need us. Please reach out to your manager to discuss options to help you maintain a more consistent schedule. Thanks for sharing your feedback. Javier Sotelo – Director of Employment and Employee Relations

Explore other reviews about Sentry

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
1w
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Multiple office locations across the country Hybrid system for those that like to be in office

Cons

Poor communication Low pay compared to other industry positions Software is old and outdated Positions that are typically salary are hourly based Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left Hybrid or in office is required, no option for full remote If you happen to be full remote, there is no upward mobility possible for you, period. Excessive workload Not very good benefits

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