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      Service Management Group

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      Service Management Group reviews

      Company going through changes - Anonymous employee Service Management Group Employee Review

      4.0
      Feb 24, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      100% remote work, and people are generally very collaborative.

      Cons

      It is not a stable environment. Leadership and teams change frequently, and they are losing many customers to the competition.

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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