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Service Management Group Reviews

Updated February 13, 2018
75 reviews

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3.2
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Service Management Group President & CEO Andy Fromm
Andy Fromm
40 Ratings

75 Employee Reviews

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Pros
  • Amazing work environment, very fun and lots of one-on-one work (in 10 reviews)

  • Great culture, strong leadership and good benefits (in 9 reviews)

Cons
More Pros and Cons

  1. "A Rewarding Challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Management Group full-time

    Pros

    I think SMG offers a lot in terms of professional development. You get to work directly with c-level people at big well known brands and have a real influence on how they do business. I’ve been here for several years and have definitely gained some valuable experience for my resume.

    SMG definitely has flaws, but they’re also the most transparent company I’ve ever worked for. And that’s pretty hard to come by.

    I’d say if you’re a hard-worker and want valuable experience that will help your resume, SMG is a good spot for you. If you’re looking to skate by and just want to find something to fill your 8-5 time slot…it’s probably not the right fit.

    Cons

    I would say the good outweighs the bad. Sure there are times when you work more than 40 hours, but that’s expected at any client services job. And if you’re organized and efficient, it’s not hard to stay ahead of workload ebbs and flows.

    Advice to Management

    Stay on course and keep listening to your pool of smart talent.


  2. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Positive Outlook
    Approves of CEO

    I worked at Service Management Group full-time (More than 10 years)

    Pros

    Great people to work with. Fun projects (you get to play with so many different types of technologies)

    Cons

    Low pay (compared to other technology shops in Kansas City). make sure to negotiate as good a rate as possible upfront.

    Getting a promotion is next to impossible. They don't have a set process or steps you can take to get promoted. You hear one thing from your manager then after 6 months, you get moved to a different team with a different manager who has different criteria. And then even when you meet the criteria, it's a whole long story about the budget and that maybe next year -- by then you will be moved to yet another team and have to start the process over.

  3. "Watch Out!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Service Management Group full-time

    Pros

    If you are young and energetic. You'll fit it in.

    Cons

    If you over 40 watch out.

    Advice to Management

    Get rid of bad managers


  4. Helpful (1)

    "If you want work-life balance, look somewhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Team Member in Kansas City, MO
    Former Employee - Operations Team Member in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Service Management Group full-time (Less than a year)

    Pros

    Work culture is great; free snacks; laid back environment; genuinely nice people; very health conscious

    Cons

    The turn-over rates speak for themselves. There is a tremendous amount of work and not enough staff to support the work. "Summer hours" are advertised, however, you are pressured to not take advantage of this benefit because of the work load. Work from home is also promised, but there is no follow through as working from home is looked down upon. Bottom line, work-life balance is terrible.
    New employees are expected to pay for parking, and you end up walking about a half mile from your parking spot.

    Advice to Management

    Hire more staff to support the work load and allow staff to work from home. Compensate staff for heavy amounts of "after hours" work that is expected, or hire a second shift to take care of the enormous amount of "after hours" work.


  5. "Project Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Service Management Group full-time

    Pros

    Fun culture, downtown in trendy area, plenty of young people to befriend, average to above-average pay.

    Cons

    Lots of turnover, teams and clients switch often, no bonus, depending on title and team you can expect to work some 60 hour weeks.

    Advice to Management

    More continuity


  6. Helpful (1)

    "A decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Service Management Group full-time (More than 3 years)

    Pros

    Decent time-off, work/life balance was good, ability to move around

    Cons

    ability to move around can be bad as much as good, employee review process is kind of a joke, more horizontal growth than vertical growth.

    Advice to Management

    Structure by talent and discuss internal growth opportunities prior to hiring from the outside.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Management Group full-time

    Pros

    Culture is great at SMG

    Cons

    Parking isn't the best! Yea

  8. Helpful (5)

    "Long hours and micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Service Management Group full-time (Less than a year)

    Pros

    People: genuinely intelligent and detail oriented people. I never get the feeling that people aren't pulling their weight, and for the most part people are willing to help even if it's not their job.

    Clients: the client list is growing, and has weight in the industry. SMG does a great job and maintaining those relationships to make sure they stay stable even if there are changes within either company.

    C-Level: The c-level leadership is actually wonderful. They're involved, in the office, and very personable.

    Stability: 26 year old company, solid clients, and product gets better every day.

    Cons

    Long Hours: Be prepared for a workhorse environment (long hours, and just about everything is deemed "high priority.") They care more about time cards and hours worked than actual productivity and output.

    Expectations: You'll almost never know what is expected of you, and if you do, those expectations might change without your knowledge.

    Job Description: in my case (and a few others I have heard of) the job description and the job you're asked to perform do not always align.

    Lack of Trust: Managers often micromanage or refuse to let you have a learning curve (even if you come in with years of experience). I thought this would go away in time, but it did not. (this ties into the expectations issue, they tell you what was expected of you AFTER they say they're disappointed with performance.)

    Advice to Management

    If multiple people on a team have the same consistency or perceived performance issues, take a look at the manager. Time cards/time in office does not always equate to better client relationships, or efficiency. Someone working 45 hours could be just as efficient as someone working 60. Management training is needed, badly. Managers shouldn't force a team to work the same way they do.


  9. Helpful (3)

    "Growing pains, but challenging and rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Management Group full-time (More than a year)

    Pros

    Company growth is strong. Coworkers are intelligent, professional and friendly. Company's community outreach and internal events are strong. Great use of technologies. The location is awesome, especially on First Fridays. The company tries to be both progressive yet hold onto the small company vibe they once were. Big opportunities for new employees if you can handle the incredibly steep learning curve and onboarding. Management genuinely wants employees and teams to succeed yet are patient with stumbles along the way. I truly enjoy going to work every day.

    Cons

    SMG appears to be struggling during the transition in becoming a larger firm. Space is tight. Turnover seems kind of high and so vetting of new people by veteran employees is awkward and long. The company's nomenclature and architectures are overwhelming. Top down communication is really poor and frequent team reshuffling results in uncertainty within a project/team. Agile and Scrum methodologies are too heavily modified and what it has become is canon. Current systems are overly complex with too many cooks in the kitchen and corners cut, making the codebase difficult to maneuver.

    Advice to Management

    Lessen the duties on mid-managers & team leads and give them more time to their team. Don't have such tunnel vision within the scope of legacy products. You're hiring really great people with equally great ideas so listen more and understand that it might not agree completely with how things have been. The war cry of v5 can be discouraging.


  10. "Software Developer Intern"

    StarStarStarStarStar
    Current Employee - Intern - Hourly in Kansas City, MO
    Current Employee - Intern - Hourly in Kansas City, MO
    Recommends

    I have been working at Service Management Group (Less than a year)

    Pros

    You learn a lot, they challenge you and use new technologies, well compensated

    Cons

    Daunting learning curve, have to work hard


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