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      Service Management Group

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      Service Management Group reviews

      It USED to be a good place to work - Anonymous employee Service Management Group Employee Review

      1.0
      May 30, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None apply since the takeover

      Cons

      It used to be a lovely place to work, former CEO and owner was a great employer. However since the takeover from Brentwood Associates, it's has become a toxic workplace, where employees are leaving in droves. The wonderful things that used to apply to the company are no more.

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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