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      Service Management Group

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      Service Management Group reviews

      Avoid, a lot of negative change and chaos - Sales Manager Service Management Group Employee Review

      1.0
      Jul 24, 2024
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, somewhat flexible hours, unlimited PTO

      Cons

      I have worked for SMG for 3 years. Recently there haven been a lot of management changes. It seems that current C suite has no clue about what direction they are going in. There seems to be no strategy or vision. Limited growth potential, uninspiring management. Fear based culture. No job security. Cost cutting and rounds of lay offs.

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      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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