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      Service Management Group

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      Service Management Group reviews

      Headed to the right and up - Anonymous employee Service Management Group Employee Review

      5.0
      Mar 17, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great onboarding process and decent benefits package. Leadership and peers have all been very welcoming and supportive to get me up to speed. Solid investments in the platform opening up good innovation strategy.

      Cons

      Work needs to be put into a career ladder but it's acknowledged and underway.

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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