Great work, Deplorable Management - Anonymous employee ServiceNet Employee Review

1.0
Oct 4, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

First and foremost, you get into this field because you love the mission, not the pay. The satisfaction and sense of reward from working with the clients is fantastic. You have a lot of options when it comes to type of environment you want to work in. Perfect for true entry-level job seekers.

Cons

Pay is pathetic if you do have experience. The degree differential is almost negligible. Advancement, leadership and, training is completely dependent on you Program director/manager - many not well trained, experienced, motivated or competent. There is a VERY CLEAR "us verses them" environment between program/staff and senior management. It is sadly obvious that the head office is solely concerned about the bottom dollar, and not in a "best serve the clients" way. For a non-profit it feels more like you're working for a predatory lender. Benefits are not what they are cracked up to be.

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Nov 7, 2025
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Pros

Benefits and work life balance

Cons

Low pay for chaotic environment

1.0
May 4, 2026
Recommend
CEO approval
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Pros

* Meaningful, hands-on work with individuals * Strong, supportive coworkers at the direct-care level * Opportunities to build real relationships and make an impact

Cons

* Upper management makes decisions that negatively impact staff safety and quality of care * Little to no staff appreciation (no bonuses, recognition, or acknowledgment) * Culture where staff feel replaceable and undervalued * Lack of professionalism—management speaks negatively about staff * HR is extremely unresponsive and difficult to reach * Limited opportunities for growth * Ongoing issues with communication, structure, and accountability

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