Great company but not right for all - Senior Director ServiceNow Employee Review

4.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

working at the forefront of technology together with some of the most talented people, customers generally love the company and product which creates better conversations, leadership are approachable and not afraid to get their hands dirty and meeting customers

Cons

execution needs to be improved from development to implementation, we spend a lot of time thinking of the right strategy and making plans that ultimately do not become actionable

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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