Company on the move - performance based culture - Anonymous employee ServiceNow Employee Review

5.0
Sep 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Passionate customers, great product and a very competent senior leadership team. I was particularly very impressed with Frank on the clear direction he has set to grow the company. Also, there is not a lot of political b.s. and you are rewarded for performance. This may just be me - but I appreciated that management treated everyone like responsible adults that know why they are there and not have soppy posters or other touchy feely initiatives.

Cons

Tends to be overly analytical sometimes and takes a long time to make a decision. This can be frustrating if you know from past experience that something will work but still have to spend a lot of time justifying the decision.

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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