Pros
This company has a great product and everyone truly believes and cares about customer success. John Donahoe, the new CEO, seems to have the right long-term vision for the company. The new VP of Global Talent, Pat Wador, also seems to be on the right track but time will tell if she can truly bring about the much needed change she has planned for 2018 and beyond. Benefits package is not bad but has room for improvement to be competitive with some of the best companies in the industry.
Cons
People are treated as things, metrics, goals, dates, SLA's to be measured. Employees are not cultivated or mentored. There are no programs to ensure employee success and the management team is so pre-occupied with making arbitrary deadlines that they are not really bothered with investing in their people. They lose great talent all the time and they don't even realize what a loss it is to the company to lose its best people. The company needs to reinforce a culture of zero-tolerance for discrimination against women and let everyone understand that being dismissive toward female colleagues and their opinions, making offhanded and demeaning remarks about them in public or behind their backs, systematically over-scrutinizing their work in comparison to their male counterparts, constantly interrupting them in meetings, etc., are still examples of a kind of soft discrimination that should have not be allowed at ServiceNow.